Privacy Policy - Andrew Bolton Sports Massage

At Andrew Bolton Sports Massage we take privacy seriously and this page informs you of our policies regarding the collection, use and disclosure of personal information.

We’re committed to protecting the privacy of all individuals that provide personal information to us, including the data recorded by customers when you book an appointment.

This privacy policy explains how we collect, protect, use and share personal information. We may review and change this policy from time to time. When we do, we'll update this version located at https://www.andrewboltonsportsmassage.com/privacy-policy

Personal information we collect

We collect personal data in a couple of different ways—directly and indirectly.

Personal information we collect directly from you

We directly collect Personal Information if you book an appointment online and if you send an enquiry to us from our website, or get in touch with us by chat, email, or phone.

We may also collect some personal information if you engage with us through social media. This information can include and is not limited to your name, gender, date of birth, country of birth, addresses, telephone numbers, email addresses.

We do not directly collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

Personal information we collect indirectly

Very rarely we indirectly collect personal information when someone is referred to our practice. A possible scenario would be when a healthcare professional refers a patient to our office and sends personal information about a patient.

This information can include and is not limited to names, genders, dates of birth, countries of birth, residential addresses, telephone numbers, email addresses, a person’s emergency contacts, health insurance numbers, ACC claim details, health history, health status and patient treatment notes and records.

In addition, in order to improve our services, we use data that can be retrieved from cookies, and other technology whose purpose is gathering data about website use. This data may include:

Browser and hardware data, such as IP address, type of device, operating system, browser type, screen resolution, language, device make and model, as well as the versions of the above mentioned services.
Cookie and tracking technology data, which would include pages visited, time spent on pages, language preferences, and other anonymous traffic data.

How this information is used

In general, personal information we collect is used by us to inform our decision making in how to best look after the client. The personal information we collect about our own clients may also be used for billing, identification, authentication, and for contacting them if we need to.

We may, with consent, use email addresses to share reports, advice, news, tips, updates and special offers. People who receive these promotional emails can unsubscribe at any time, please email andrew@andrewboltonsportsmassage.com with UNSUBSCRIBE in the subject line.

Personal information relating to third parties will not be shared with any other entity unless the person it relates to has requested that it is shared.

We may use other data for a range of different purposes, provided we comply with applicable law and our contractual commitments, such as:

To deliver customer service and assist you with any inquiries you may have.
To analyse trends, administer or optimise our service, monitor usage or traffic patterns and gather demographic information about our user base as a whole.
To control unauthorised use or abuse of our database—or otherwise detect, investigate or prevent activities that may violate our policies or be illegal.

How information is disclosed

Except as described in this Privacy Policy, Andrew Bolton Sports Massage will not share, sell, or rent personal information with anyone without your permission or unless ordered by a court of law. We work with third-party services in New Zealand and Australia, such as:

‘Cliniko’ our practice management software, located in Australia
‘Hnry’, our tax agent, located in New Zealand

that we allow access to personal information, and may use it on our behalf strictly for the purposes for which they are engaged. We minimise the amount of personal data that is utilised by these services, and we have ensured that these services process your data in accordance with the appropriate regulations. We are not responsible for the privacy policies and practices of these third-party services.

We may forward personal information and health records to another health professional if requested with consent.

In rare circumstances, we may be obliged to disclose personal information if disclosure is required to comply with the law, if we believe it is necessary to protect our rights, or if the ownership and assets of Andrew Bolton Sports Massage were to be transferred to another party.

The security of your Personal Information

We take security seriously, and so do our third party services. Data is encrypted, stored in state-of-the-art facilities, access is restricted to those who have a need to know, and the technology to maintain security is regularly reviewed.

In the event that there is a breach and your Personal Information that we have collected directly is at risk, you will be notified within 96 hours of discovering the breach. You will be informed of what information is at risk, steps that we have taken to ensure your safety, and what action we are taking or have taken to rectify the breach.

Access, correct or delete personal information about you

You can request access to the personal information you have provided to us, via email to andrew@andrewboltonsportsmassage.com.

If you think there’s a problem with the personal information we hold about you, you can request a correction. This enables you to have any incomplete or inaccurate data we hold about you corrected.

If you want to request erasure of your personal information, we'll take all reasonable steps to do so unless we are required to keep it for legal reasons, which will be notified to you, if applicable, at the time of your request.

Questions or complaints

If you have any questions or complaints about our Privacy Policy or the way we handle your personal information, you can contact us at andrew@andrewboltonsportsmassage.com. This is our preferred method of contact.